12000 Privacy Policy – User Data Protection
Your privacy is 12000's top priority. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform.
What information is collected when you use this platform?
Your full name, phone number, email address, date of birth, and password provided at registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and other technical data automatically transmitted when you access the 12000 platform via phone or computer.
Deposit and withdrawal records in Malaysian Ringgit (MYR), the payment method used such as FPX or TNG eWallet, and the date and time of each transaction. Full account numbers are not stored by the platform.
Pages visited, games played, session duration, betting preferences, and interaction patterns within the platform. This data helps us improve the overall user experience.
What is your personal data used for?
12000 uses collected information solely for legitimate purposes related to platform operations. The following are the primary purposes for which your data is used:
- Identity verification and account security — ensuring only you can access your account and detecting any suspicious activity.
- Transaction processing — verifying deposits and withdrawals in MYR and maintaining accurate financial records.
- Service improvements — analysing usage patterns to improve the interface, platform speed and user experience.
- Service communications — sending account-related notifications, platform updates and customer support responses.
- Legal compliance — meeting legal and regulatory requirements applicable in Malaysia.
How are cookies and tracking technologies used on this platform?
The 12000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse a website.
The types of cookies we use include:
- Session cookies — deleted automatically when you close your browser. Used to maintain your login session during active use.
- Preference cookies — saving your language settings and display preferences so you don't have to reconfigure them each time.
- Analytical cookies — collecting aggregated data on how users interact with the platform, for service improvement purposes only.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Who can access your data and how is it protected?
Data Security & Storage
All personal data and transaction information of 12000 users is encrypted using industry-standard security technology. The platform's servers employ multiple security layers to prevent unauthorised access.
Data is retained only for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements. Once the retention period ends, data is securely deleted in accordance with the platform's internal procedures.
Third-Party Sharing
12000 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Data sharing only occurs in the following situations:
- Approved payment providers for processing your MYR transactions
- Legal or regulatory authorities when required under Malaysian law
- Technical service providers bound by strict confidentiality agreements
What are your rights as a user regarding your personal data?
Every 12000 user has clearly defined rights over their personal information. You may submit a request regarding any of the following rights to our support team at any time:
Request a copy of the personal data we hold about you in a readable format.
Request corrections to any inaccurate or incomplete information in your account.
Request deletion of your personal data, subject to applicable legal requirements.
To submit any request related to your privacy rights, please contact the 12000 support team by email at [email protected]. We will process your request within a reasonable timeframe.
Privacy Policy Changes
12000 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements.
Registered users will be notified of any significant changes via in-platform notifications or email. The latest update date will always be displayed at the top of this page.
Continued use of the platform after policy changes are published constitutes acceptance of the latest version of this Privacy Policy.
Have questions about your privacy or data security?
The 12000 support team is on hand to assist you with any queries related to the privacy policy, data access requests, or account security concerns.